Sofitel Marrakech Palais Imperial and Spa 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.6/5 2,020 أراء

نضمن لكأفضل سعر
Sofitel Marrakech Palais Imperial and Spa - Image 1
Sofitel Marrakech Palais Imperial and Spa - Image 2
Sofitel Marrakech Palais Imperial and Spa - Image 3
Sofitel Marrakech Palais Imperial and Spa - Image 4
Rue Harroun Errachid, Quartier de l hivernage, 40000 MARRAKECH, Morocco

الوصف

خدمات الفندق الإضافية

  • Bedrooms and suites w/ views of Atlas Mountains, swimming pools or gardens

  • Free access So Lounge for hotel residents excl. weekends/special evenings

  • Outdoor area: Gardens, riads and beds around swimming pools, pool butler

  • Kids suite and kids pool to entertain children aged 4 to 12.

  • 15 mins from airport, 10 mins from Jemaa El Fna Square and modern city

الإقامات المتوفرة لدينا

موقع الفندق

Sofitel Marrakech Palais Imperial and Spa

Rue Harroun Errachid, Quartier de l hivernage
40000 MARRAKECH
Morocco

نظام تحديد المواقع العالمي (GPS):31.62175, -8.002805

الهاتف
فاكس +212 5244-20505

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.6/5  2,020 أراء

تقييم TripAdvisor  4.5/5  8,580 أراء

Totally underwhelmed and unimpressed

ملاحظة Tripadvisor 2.0/5

John H تقييم TripAdvisor المعتمد

Totally underwhelmed and unimpressed staff and reception staff do not react when you have a complaint, they nod heads and then walk away. Ordered a meal which took an eternity to arrive and when it did it was cold (trio burgers and chips), corridors were dim struggled to see to get to room. Ironed a shirt and rust came out of the iron and stain my shirt this was cleaned by hotel but no apology, I have stayed at far more high end hotels and never experienced such slow service and poor attitudes by staff (rudeness TBH).

Mixed bag and sorry, but we'd not return.

ملاحظة Tripadvisor 1.0/5

Kurt H تقييم TripAdvisor المعتمد

We’ve never given such varied ratings to one property, e.g., a spectacularly good breakfast buffet, probably our best ever and with super great staff (see restaurant ratings, including we started a new thread on that Jardin restaurant). And we’ve stayed at multiple Sofitels and loved them! Still, we have to be frank and fair about the non-food issues as we are rating the hotel with this review. Let’s start with our explicit arrangements by my wife that were all triple checked before leaving the US to get picked up at the airport by the Sofitel’s arranged concierge staff. Were they there? No. Did they show up 15-20 minutes late? No. Did they try to contact us on our cell phones? No. We searched back inside the terminal where baggage claim is coming out, and then again just outside the door many times to be sure. Nope, our name was on no one’s piece of paper. We called the hotel. No one answered. Called again, and someone hung up without answering. Called again and someone answered. We explained our predicament. The staff asked about us looking for a tall guy. Again, around the ring of ~30 folks standing there with mostly poorly visible handwritten signs to transport others, and no one there. Back and forth, more phone calls, and the hotel staff eventually called his guy who allegedly said he was “on his way” and allegedly “5 minutes away.” It’s now ~01:45 AM early on a Sunday and about 1.5 hours since we started looking for someone. 15-30 minutes later, and no driver. Finally, a guy shows up. We think well, things happen and we proceed thinking this was a one-off to forget about. So, we try to check in. Lo, our prior explicit written and documented requests for a suite with a balcony all were ignored and then refused at the front desk. We had to take what we could get. A room at ~02:45AM. Again, we think we’ll be ok, and things will work out. Up to our room, a beautiful suite room. Lots of granite in the bathroom etc. it’s now of course late, yet we note the obviousness of considerable noise/music thumping away outside easily audible in the room. Some sort of restaurant/outdoor venue, and our room has 2 different walls and 3 sets of windows facing this venue. We were so exhausted that we fell asleep any ways and the thumping stopped about 03:00 AM. The next night, a Sunday, we now have the same treatment with intrusive noise into the night. So, Monday AM, we ask the front staff about it, and they implied it was unusual and describe it as a “birthday party” that prior night. Knowing that we are planning to be at this hotel 5 more nights, we still ask to be moved to another room on the opposite side not facing this music venue. We are told that they would do that. My wife stayed in the room and went back and forth to/from the lobby for the entire day, repeatedly checking with the concierge and front desk staff on the status, and who were invariably reassuring. So, by ~18:00, it was becoming beyond weird that the request was not accommodated. I came back from a conference, and went to the desk, the staff had changed over, and they allegedly called the prior staff by phone while I was there, and then told me that there were No rooms open, and we would not be moved. So, down the sewer went one entire day of vacation in Marrakech for my wife while I was at a conference/meeting. We got a bit lucky in that that Monday PM, the room was tolerable, as the venue was not as noisy. Lo, on to Tuesday. We again asked to be moved because we were sure by the weekend, our luck would run out. Back and forth again. I asked about upgrading to a larger room, or downgrading our room, including we’d gladly pay a different rate. Eventually, the answer was no, we would not be moved. At one point in all this, I asked whether anyone in the hotel had checked out, as surely these answers were making no sense that there was 0% room turnover. The answer was “no”, although we could trip over some luggage in the lobby of others if not careful. Well, the “weekend” came a bit fast that Tuesday night. Tuesday PM, the noise started up by about 21:30PM and then ~22-22:30PM it became even Louder than it was on Saturday PM. By this point, with the completely unreliable responses from about 8 different reception and concierge staff above over 2 days of queries, with the music volume going up in decibels by the hour, we felt we had no choice but to make a reservation by about 23:00 PM that night to move to another hotel the next day. We eventually figured out that the noisy perpetrators are actually the Sofitel itself, and it is from the So Lounge. Still, the unwillingness to move a couple to another room when their plans were for 7-night’s stay is intolerable. This is our worst rating ever out of hundreds given over the years, including another 300+ from another TripAdvisor account we had. Key question, would we overlook the noise etc. and stay here again because of the breakfast, other amenities? No, we would definitely not. Visitors who are late night partiers may completely disagree with us and find this 3AM noisy room/party atmosphere to be exactly what they want. Otherwise, buyer beware if you end up stuck on that side of the hotel for $500 a night. Solution(s) for management: 1) turn down the volume at the lounge and/or 2) put in top notch multi-pane windows similar to those at the Frankfurt airport and elsewhere that cannot be opened and thoroughly seal the windows as that should help. Solution for others considering staying at this sofitel: not sure what to recommend, as insistence on where you have a room may be futile (see above).

Dear guest, Thank you for sharing your detailed feedback about your recent stay at our hotel. We deeply apologize for the inconveniences you experienced, and we truly regret that we failed to meet your expectations. Your comments are valuable to us as they help us identify areas for improvement and ensure that similar issues do not recur in the future. First and foremost, we apologize for the lapse in our airport pickup service. We understand the frustration and inconvenience caused by the delay and miscommunication, and we assure you that we will investigate this matter thoroughly to prevent such incidents from happening again. Regarding your room preferences, we sincerely apologize for any misunderstanding or oversight in accommodating your requests. It is disappointing to hear that despite your explicit requests, we were unable to provide you with the desired room type and location. We understand the importance of a comfortable and peaceful stay, and we regret that we fell short in this aspect. The noise disturbance from the So Lounge is unacceptable, and we apologize for the inconvenience it caused during your stay. We acknowledge the impact it had on your overall experience and understand your decision to seek accommodation elsewhere. We will take immediate measures to address the noise levels and ensure that all our guests can enjoy a restful environment throughout their stay. Your suggestions for management are greatly appreciated, and we will certainly explore options to mitigate noise levels and enhance the soundproofing of our rooms to provide a more tranquil experience for our guests. Once again, we apologize for the shortcomings you encountered during your stay. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future and restore your confidence in our hotel. Warm regards,

Disappointment for a family of kids

ملاحظة Tripadvisor 3.0/5

Ines O تقييم TripAdvisor المعتمد

Standards have gone down and quality of food and service needs a lot of improvement. Not at all deserving a five star hotel. The kids club supervisor(which was only one most of the time) was not enthusiastic at all with kids. On our arrival she was praying when there was more than 8 kids under her supervision;a 7 year old opened the door for us and told us to be quiet because the supervisor was praying at that time Some kids started going out to the small playground( they could easily just leave and no one would have noticed). Pool has not lifeguard which I found shocking while kids from the kids club have activities in the pool with one supervisor just chatting and looking at her phone. Be careful when leaving your kids thinking they are being supervised and being taken care of.

Dear guest, We sincerely apologize for the disappointing experience you and your family had at our hotel. Your feedback is invaluable to us as we continuously strive to improve our standards and service quality. It's disheartening to hear that the kids club experience fell short of your expectations. We understand the importance of having enthusiastic and attentive staff, especially when it comes to the safety and enjoyment of children. Rest assured, we will address the issues you raised with the supervisor's behavior and ensure that appropriate measures are taken to maintain a high level of supervision and engagement. Regarding the absence of a lifeguard at the pool, we understand your concern and will review our safety protocols to ensure the well-being of all guests, especially children participating in activities. We truly appreciate your feedback and hope that you will give us another opportunity to exceed your expectations in the future. If you would like to discuss your experience further or have any additional concerns, please don't hesitate to contact us directly.

Excellent

ملاحظة Tripadvisor 5.0/5

ISMAIL E تقييم TripAdvisor المعتمد

From the warm ambiance to the exquisite flavors, dining at Restaurant l’orangerie was an unforgettable experience. Every dish was a masterpiece, meticulously prepared and bursting with flavor. The attentive staff ensured that every need was met, making us feel truly pampered throughout the meal. With its charming decor and impeccable service, Restaurant l’orangerie has certainly earned its place as a culinary gem in Marrakech

Cher Ismail, Thank you so much for your glowing review! We're thrilled to hear that your experience at Restaurant l’orangerie was nothing short of exceptional. It's our utmost pleasure to provide a warm ambiance, exquisite flavors, and impeccable service to our guests. We take great pride in crafting each dish with care and attention to detail, and it's wonderful to hear that our efforts have left a lasting impression. We look forward to welcoming you back for another unforgettable dining experience in the future!

Fantasme restaurant

ملاحظة Tripadvisor 5.0/5

Yasmine F تقييم TripAdvisor المعتمد

I love the ambiance here !it’s warm and welcoming,making it the perfect spot for a relaxing meal .The attention to detail in everything from the decor to the plating is remarkable A truly memorable dining experience at the restaurant l’orengerie

Chère Yassmina, Thank you so much for sharing your wonderful experience at Fantasme restaurant! We're thrilled to hear that you enjoyed the warm and welcoming ambiance, as well as the meticulous attention to detail in both decor and plating. It's always our goal to create a memorable dining experience for our guests, and we're delighted to have succeeded with you. We look forward to welcoming you back for another relaxing meal at Restaurant l'Orangerie soon!

بالاشتراك مع TripAdvisor

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جميع فنادقنا في Marrakech

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.